If Jean wants to study the flow of work in a process, what approach should she use?

When studying the flow of work in a process, the most effective approach is workflow analysis. This technique focuses on understanding how tasks, information, and resources move through a specific workflow. By examining how work is structured and interconnected within an organization, workflow analysis helps identify inefficiencies, redundancies, and bottlenecks in the process. It provides insight into the sequence of operations and how different activities contribute to the overall process, making it a critical tool for optimizing workflow and improving productivity.

While other options like job analysis and process mapping are relevant, they do not specifically address the flow of work in the same detail. Job analysis typically centers on understanding specific job roles and responsibilities rather than the movement or flow of work. Process mapping is focused on illustrating the steps in a process, but it may not go as far as analyzing the detailed interrelationships and efficiencies of the workflow. Task delegation deals with assigning specific tasks to individuals, which is important but does not provide a holistic view of how work flows through a system. Thus, workflow analysis is the most appropriate and effective approach for Jean's goal of studying the flow of work in a process.