An employee caused unintentional harm to a customer due to inadequate training. This scenario is a result of:

The scenario presented highlights a situation where inadequate training led to an employee unintentionally causing harm to a customer. This directly correlates with the concept of negligent training. Negligent training occurs when an employer fails to provide adequate training or instruction to employees, resulting in substandard performance that can lead to harm or injury.

In this case, the employee did not possess the necessary skills or knowledge to perform their duties effectively due to insufficient training. As a result, their actions inadvertently harmed a customer, demonstrating that the employer did not uphold their responsibility to adequately prepare employees for their roles.

Negligent training emphasizes the importance of an organization investing in proper training programs to equip employees with the skills needed to perform their jobs safely and effectively. Ensuring that employees are adequately trained can prevent such incidents from occurring again.

While other options such as miscommunication, quality control failure, and excessive workload could potentially contribute to workplace issues, they do not specifically address the core problem in this scenario, which is the lack of proper training leading to the incident. Negligent training is the direct cause of the situation described.